Cat's Best Universal Litter is an ingenious universal bedding comprising of hygienic pellets made of 100% plant fibres. Natural plant fibre bedding, universally suitable for virtually all small domestic pets - especially in homes where several different kinds of animals are kept.

Hygiene pellets made of plant fibres, for example for:

Cats
Hares
Rabbits
Hamsters
Chinchillas
Ferrets
Guinea pigs
many bird species

Ideal for daily cleaning. Effective as additional bedding for areas around drinking bottles, etc.

Delivery Timings:

Please note, we do not deliver on Saturdays or public holidays, and have a very limited delivery schedule on Sundays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Sunday to Thursday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Friday and Saturday will be delivered on the following Monday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Cat’s Best Universal Litter (11kg) - Litter & Hygeine

Cuttlebone for Birds

Dhs. 14.00

Cuttlebone for Birds is the calcareous internal shell of a cuttlefish with a holder that is easy to hang onto the side of your birds cage. Cuttlebone is an inexpensive, yet important dietary supplement for birds because it is a great source of necessary minerals and calcium, which helps birds with bone formation and blood clotting. Besides being an important dietary supplement, cuttlebone has a rough texture, making it an ideal tool to help support beak strength. Birds can use cuttlebones to help keep their beaks trimmed and sharp. Two sizes are available, which may vary slightly:
Small measures 12.5 cm / 5 inches
Large measures 15 to 18 cm / 6 to 7 inches

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Cuttlebone for Birds - Small - Bird Health & Hygeine

Cuttlebone for Birds - Large - Bird Health & Hygeine

LindoCip Bird Sand & Grit (5kg)

Dhs. 36.00

A specialised double-action sand and grit for your birds habitat. This LindoCip Bird Sand & Grit offers a hygienic solution for your bird cage with its high absorbency power that helps in odour retention. The LindoCip Bird Sand & Grit's second function as an important part of your bird diet, the grit is sea grit, comprised of crushed shells which aid with physical digestion and acts as a mineral source, very important for egg laying and growing birds.

5kg

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

LindoCip Bird Sand & Grit - Bird Health & Hygeine

Living World Bird Mineral Block

Dhs. 11.00

Indispensable for all ornamental birds, this Living World Bird Mineral Block is a rich source of calcium that also helps keep bird beaks trip and sharp by activating them to utilise the mineral block. This Living World Bird Mineral Block contains cuttle bone, lime, mineral salts and other important nutrients.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Bird Mineral Block - Bird Health & Hygeine

Farma White Calcium Sand

Dhs. 115.00

Farma White Calcium Sand has a 98% calcium content so is ideal as a combination feed supplement and as ground cover, if you have a different form of ground cover, this can also be supplied to your bird in a cup. Bag Size: 20kg.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods